These terms and conditions outline the rules and regulations for the use of Golfers Paradise Club’s Website, located at golfersparadise.com.au.

By accessing this website we assume you accept these terms and conditions. Do not continue to use Golfers Paradise Club if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Use, book and cancellation of Practice bays and Private Suites

General 

• Equipment Handling: Users are responsible for handling the equipment provided within the indoor golf simulator facility with care. Any damage caused to the equipment due to misuse or negligence may result in additional charges.
• Safety Regulations: Users must adhere to all safety regulations and guidelines provided by the facility staff. This includes wearing appropriate footwear and attire and refraining from any behaviour that may pose a risk to themselves or others.
• Age Restrictions: The use of the indoor golf simulator may be restricted to individuals of a certain age or skill level. Children under a certain age may need to be supervised by an adult while using the simulator.
• Fair Usage Policy: Users must adhere to a fair usage policy to ensure equal access to the indoor golf simulator for all patrons.
• Maintenance and Repairs: The facility reserves the right to temporarily close the indoor golf simulator for maintenance or repairs as necessary. Users will be notified in advance of any scheduled maintenance that may affect their bookings.
• Liability Waiver: By using the indoor golf simulator, users acknowledge and accept any inherent risks associated with the activity. The facility may not be held liable for any injuries, damages, or losses incurred during the use of the simulator.
• Code of Conduct: Users are expected to conduct themselves in a respectful manner and refrain from any behaviour that may disrupt other patrons or interfere with the operation of the facility.

Bookings 

All customers must book sessions in advance to use the indoor golf simulator. Sessions are subject to availability and may be limited to a specified duration per booking. Bookings can be done online.

You will be sent confirmation of your bookings as well as reminders. You can also check your visit history as well as upcoming visits from your online account.

Our simulators are versatile for both driving range practice and course play. Bookings are offered in 30-minute increments, allowing you to reserve the duration you intend to use. If you wish to extend your session and there are no subsequent bookings, you can easily do so online or at the reception with our staff.

If you’re unsure how long to book for, generally an 18-hole course will take 45-70 minutes, depending on the difficulty of the course and the skill of the player.

Payment 

Sessions must be paid for prior to attending. We have several options for payment:

• Credit Card
• Cash
• Bank Transfer
• Direct Debit

Cancellation and Reschedule

While we recognise that unannounced events do occur from time to time, our business is built around appointments. From a business aspect when you make a commitment to use our facility, that time is specifically reserved for you. When you cancel on short notice, it is usually impossible for us to schedule in another client who could use the time of the cancelled session. Please keep in mind that in addition to provision of the facilities, we also spend extra time to set-up prior to your session and pack-up afterwards.

You can change or cancel your reservation for free up to 12 hours before your scheduled session. Reservations cannot be changed or cancelled within 12 hours of the session, and the facility you reserved will not be sold to anyone for the time you have booked. This means you can visit at any time during the scheduled session and the facility is available.

Refund

Under Australian Consumer Credit Law, our refund policy adheres to the regulations outlined for consumer protection. As per these guidelines:

• We do not offer refund for change of mind. Please ensure you book only for the period you intend to play.
• For change of mind with our practice bay and private suite, you can reschedule or cancel 24 hours prior to your booked session at no cost. Any cancelled session will remain as credit session in your account. You can re-book or reschedule for the same duration as your original booking. For example, if your original booking is 2 hours, you can only reschedule a 2-hour session, not 2 of 1 hour session.
• Refund or credit will be offered if our equipment or stimulator fail to perform its advertised functionality, for example when sensor, screen, projector, or auto-tee issue that prevents the customer to play.
• In some instances, the equipment may have minor issues resulting in inconvenience or resulting in some (but not all) functions not fulfilled. Our staff will do our best to disclose of the defects, the customers can choose to accept and continue, in which case no refund will be given; or the customer can also choose a different practice bay.

Return and refund Policy for Retail Products

Return Policy 

Golfers Paradise anticipates that your purchase will meet your expectations of quality, function, and design. If, however in the unfortunate situation where you may require an exchange, you must present proof of purchase to the store.

You can choose an exchange or refund if the item you purchased has a major problem, such as, if the item:

• Has a problem that would have stopped someone from buying the item, if they had known about it
• Is unsafe
• Is significantly different from the sample or description
• Doesn’t do what we said it would, or what you asked for and can’t be easily fixed

Golfers Paradise may offer to repair, exchange, or provide a gift card If the problem is not major. If it is not repaired in a reasonable time, you can choose a refund or replacement item.

Golfers Paradise are not obliged to provide an exchange or refund if you simply change your mind about your purchase.

Consumer guarantees do not apply if you:

• Misused a product in any way that caused the problem
• Got what you asked for but changed your mind or saw it cheaper elsewhere
• Knew of or were made aware of the faults before you bought the product
• Bought a one-off item from a private seller, for example at a garage sale or fete
• Plan to on-sell or change the product so that you can re-supply it as a business.

Change of Mind Refunds 

Change of mind Refund/Exchange does not apply to custom made orders.

For all other retail items, provided you return your product in its original as-new condition with tags, packaging, and proof of purchase within 30 calendar days we’ll gladly offer you the choice of a store credit or refund.

We reserve the right to refuse items that do not meet these conditions and your return may be declined.

Cookies

We employ the use of cookies. By accessing Golfers Paradise Club, you agreed to use cookies in agreement with the Golfers Paradise Club’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, Golfers Paradise Club and/or its licensors own the intellectual property rights for all material on Golfers Paradise Club. All intellectual property rights are reserved. You may access this from Golfers Paradise Club for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

• Republish material from Golfers Paradise Club
• Sell, rent or sub-license material from Golfers Paradise Club
• Reproduce, duplicate or copy material from Golfers Paradise Club
• Redistribute content from Golfers Paradise Club

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Golfers Paradise Club does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Golfers Paradise Club,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Golfers Paradise Club shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Golfers Paradise Club reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

• You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
• The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
• The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
• The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Golfers Paradise Club a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

• Government agencies;
• Search engines;
• News organizations;
• Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
• System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organisations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

• commonly-known consumer and/or business information sources;
• dot.com community sites;
• associations or other groups representing charities;
• online directory distributors;
• internet portals;
• accounting, law and consulting firms; and
• educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Golfers Paradise Club; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Golfers Paradise Club. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

• By use of our corporate name; or
• By use of the uniform resource locator being linked to; or
• By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Golfers Paradise Club’s logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Please read Privacy Policy

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• limit or exclude our or your liability for death or personal injury;
• limit or exclude our or your liability for fraud or fraudulent misrepresentation;
• limit any of our or your liabilities in any way that is not permitted under applicable law; or
• exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Modification of terms and conditions

This version of Terms and Condition is updated on 15/03/2024. We reserve the right to modify these terms and conditions at any time and encourage members to review them regularly.